Developers need to invest in customer service just as any other business or niche needs to. Without it, you cannot provide great service to your clients. There are also far too many chances for what they are looking for to be miscommunicated. In fact, calls are the best way you can have a long one-on-one conversation with your client so that you can work out what they need. Far too many businesses think they know what they want, but it can often be incongruous with their needs. By sitting down and talking to them, you can get to the bottom of what they are looking for.
It is this extra care that will set you apart as a developer. This human element is so necessary, that many developers today are using PBX systems.
What PBX Is and What it Does
PBX, or Private Branch Exchange, is a private network that is used within companies in order to handle calls both internally and externally. A cloud based PBX is one that works via the Internet, allowing companies to enjoy lower costs and the ability to contact and stay connected with customers, employees, and other businesses alike from around the world. For developers who can have clients anywhere, this can help reduce the costs you face when it comes to staying in touch.
How Developers Can Use PBX
Developers can help improve the customer service that other companies offer their customers through smart design, but they also need to learn how to improve the customer service they, themselves, can offer. Through a cloud-based call routing service, developers can use services like:
1. Low-Cost Communications
Both you and your clients won’t have to pay extra to stay in contact. Simply have a few local numbers in different areas that your clients can then contact you, or communicate face-to-face using video conferencing.
2. Faster Service
With smart call routing, customers and clients can easily select who and what they need. They will then be automatically directed and rerouted to the number of the person they are looking for.
3. Face-To-Face Calls
Video calls are the best way to get to the root of what your client is looking for. Far too often people without any coding or tech experience go in with the wrong idea of what they want. You need to work through their needs together so that you can come up with a viable and effective design solution.
How to Get PBX for Your Own Office
You can easily get PBX for your own company thanks to new cloud-based solutions and companies like smartchoiceus.com who include installation with their already cost-effective plans. Pick and choose from their service list so that you can have the services you need, rather than getting roped into a service plan that isn’t suited entirely to you.
Developers can benefit from PBX systems for a variety of reasons. Whether you are one person or have a company, there are features that can improve your brand’s image and bring in more customers all while making this aspect of your job easier and more efficient. Just remember to offer them great customer service when you’re on the line with them.